Frequently Asked Questions
Frequently Asked Questions | Eloy Plumbing Pros
Welcome to the Frequently Asked Questions page for Eloy Plumbing Pros. We understand that plumbing issues can be confusing and stressful. Whether you are dealing with a sudden emergency in the middle of the night or planning a renovation for your kitchen, you likely have questions. We have compiled this comprehensive guide to answer the most common inquiries we receive from residents and business owners in Eloy Arizona and the surrounding communities, including Arizona City.
As a full service plumbing provider, we believe in educating our customers. An informed homeowner can make better decisions about their property repairs and maintenance. We are your local plumbing expert team, dedicated to maintaining the health of your home’s infrastructure. If you do not see your specific question listed here, please contact us directly. We are always ready to assist with your plumbing services needs.
General Plumbing Questions
What areas do you serve?
We are proud to be a locally focused business. We primarily serve Eloy Arizona and the immediate surrounding areas. Our service territory includes the entire city of Eloy, Arizona City, Toltec, and Picacho. We also provide service to nearby communities in Casa Grande. We are familiar with the specific plumbing challenges found in the 85131 and 85123 zip codes, from the soil conditions to the water quality.
Do you offer emergency plumbing services?
Yes. We understand that pipes do not always break during business hours. We are a 24 hour plumber available for emergency calls. Whether it is a burst pipe on a Sunday morning or a sewage backup late at night, you can rely on us. We offer fast emergency service to minimize damage to your home. We are the emergency plumber near me that you can trust when disaster strikes.
Do you handle commercial plumbing?
Absolutely. We are an experienced commercial plumber service. We work with restaurants, retail stores, office buildings, and industrial facilities in Eloy Arizona. We understand that commercial plumbing systems are more complex than residential ones, often involving higher usage loads and specialized equipment. We prioritize commercial calls to help local businesses get back up and running quickly.
Why should I choose Eloy Plumbing Pros over other companies?
We are committed to quality and integrity. We do not use “bait and switch” tactics or offer “cheap rates” that result in poor workmanship. We provide professional diagnostics and lasting repairs. We treat your home with respect, keeping our work area clean. We are not just looking for a one time job; we want to be the best plumbing company you call for life. We are your neighbors in Eloy, and we care about our community.
Do you provide free estimates?
We do not provide free estimates. We believe in providing accurate, professional diagnostics. To give you an honest assessment of the problem, a skilled technician needs to inspect the issue in person. This ensures that we understand the full scope of the work required so we can provide you with a fair and accurate price for the solution.
Emergency Plumbing FAQs
What is considered a plumbing emergency?
A plumbing emergency is generally defined as any situation that poses an immediate risk to your property or health, or leaves you without essential services. This includes:
- Gas leaks (see safety warning below).
- Burst pipes spraying water.
- Sewage backing up into the house.
- A complete lack of water service.
- A water heater that is leaking significantly.
- Overflowing toilets that will not stop.
If you are facing these issues, call us immediately for emergency plumbing help.
What should I do while waiting for the plumber to arrive?
If water is leaking, the most important step is to stop the flow. Locate your main water shut off valve. This is usually found on the side of the house or near the street in a meter box. Turn it off to stop water from entering the home. If the issue is specific to a fixture, like a toilet or sink, use the isolation valve located on the wall behind that fixture. If you have a gas issue, evacuate immediately.
Do you work on weekends and holidays?
Yes. We function as a weekend plumber and an after hours plumber. Plumbing disasters often happen at the most inconvenient times, and we are staffed to handle them. You do not need to wait until Monday morning to address a major leak.
CRITICAL GAS SAFETY WARNING
What should I do if I smell gas?
If you smell sulfur, rotten eggs, hear a hissing noise near a pipe, or suspect a gas leak in any way, you must take immediate action to protect your life.
- GO OUTSIDE IMMEDIATELY. Do not waste time trying to find the leak.
- Call 911 from a safe distance away from the property.
- Do not use any electrical switches, doorbells, or phones inside the house, as a spark could ignite the gas.
- Do not start any vehicles near the home.
This is a serious emergency that needs urgent attention from emergency responders. Once the area has been declared safe by the fire department or utility company, you can contact us for gas line repair.
Drain Cleaning and Sewer FAQs
Why is my drain draining slowly?
Slow drains are usually caused by a partial blockage. In the kitchen, this is often grease, soap fat, and food particles. In the bathroom, it is typically hair and soap scum. Over time, this debris builds up on the walls of the pipe, narrowing the opening. If left untreated, it will eventually become a complete clog. We recommend professional drain cleaning to remove this buildup before it stops the flow completely.
Can I use chemical drain cleaners?
We strongly advise against using liquid chemical drain cleaners. These products use harsh acids that can eat away at your pipes, leading to corrosion and leaks. They are also dangerous to handle and bad for the environment. Furthermore, they often only burn a small hole through the clog, meaning the problem returns quickly. Mechanical cleaning by a residential plumber is safer and more effective.
What is hydro jetting?
Hydro jetting is an advanced method of sewer drain cleaning. It uses a specialized machine to send high pressure streams of water into your pipes. This water pressure is strong enough to cut through tree roots, scour away grease sludge, and pulverize scale buildup. Unlike a snake, which just punches a hole in the clog, hydro jetting cleans the entire diameter of the pipe. It is the best plumbing repair solution for recurring clogs.
How do I know if I have a main sewer line blockage?
If you have a clog in a single sink, it is likely a local issue. However, if multiple fixtures are backing up at the same time, the problem is likely in the main line. Common signs include:
- Water coming up in the shower when you flush the toilet.
- The toilet gurgling when you run the washing machine.
- Sewage cleanout caps leaking in the yard.
If you notice these signs, you need sewer drain cleaning immediately to prevent sewage from entering your home.
Why do tree roots get into my pipes?
Tree roots naturally seek out moisture and nutrients. Your sewer line contains both. Roots can enter through tiny cracks or loose joints in older clay or concrete pipes. Once inside, they grow rapidly, catching toilet paper and debris until the line is choked. In Eloy Arizona, this is a very common issue. We can remove the roots and repair the pipe.
Water Heater FAQs
How long does a water heater last?
The average lifespan of a traditional tank water heater is between 8 and 12 years. This can vary depending on the water quality in Eloy and how well the unit is maintained. If your unit is over 10 years old and requires frequent repairs, we generally recommend water heater replacement.
Why is my water heater making a popping noise?
Popping, banging, or rumbling noises coming from your water heater are caused by sediment buildup. In our area, hard water minerals settle at the bottom of the tank. As the burner heats the water, bubbles get trapped under this layer of sediment and pop as they escape. This overheats the bottom of the tank and can lead to leaks. Regular water heater maintenance, specifically flushing the tank, can prevent this.
Should I get a tankless water heater?
Tankless water heaters offer several advantages. They provide endless hot water because they heat the water on demand rather than storing it. They are also more energy efficient and take up less space. However, they have a higher upfront cost and may require upgrades to your gas line or electrical panel. As a tankless water heater install expert, we can evaluate your home and help you decide if it is the right choice for you.
What do I do if my water heater is leaking?
If you see water pooling around the base of your unit, inspect it carefully. If the water is coming from a fitting on top, it might be a simple repair. However, a water heater leaking from bottom usually indicates that the internal steel tank has rusted through. This cannot be repaired and requires immediate replacement to prevent flooding. Turn off the water supply to the heater and contact us.
Why do I have no hot water?
This could be caused by several issues. On a gas unit, the pilot light may be out, or the thermocouple may be bad. On an electric unit, a heating element or thermostat may have failed. We can diagnose the “no hot water plumber” issue and get your system working again quickly.
Pipe Repair and Leak Detection FAQs
What is a slab leak?
A slab leak is a leak that occurs in the water lines running underneath the concrete foundation of your home. In Eloy Arizona, shifting soils can put pressure on these pipes, causing them to crack. Since the pipe is buried under concrete, you cannot see the leak directly.
What are the signs of a slab leak?
- A sudden, unexplained increase in your water bill.
- The sound of running water when all faucets are off.
- Warm or hot spots on your floor.
- Damp carpet or warped wood flooring.
- Low water pressure.
If you suspect a slab leak, call us for leak detection and slab leak repair immediately.
What is repiping?
Repiping is the process of replacing the old water supply pipes in your home with new ones. This is often necessary for older homes in Eloy that were built with galvanized steel or polybutylene piping. These materials are prone to corrosion and bursting. We offer whole home repiping services using durable PEX or Copper piping.
My pipes bang when I turn off the water. Is this bad?
This is called “water hammer.” It occurs when fast moving water comes to a sudden stop, sending a shockwave through the pipe. This can damage joints and valves over time. We can install water hammer arrestors to absorb the shock and solve the problem.
How do you find a hidden leak?
We use advanced leak detection technology. This includes acoustic listening devices that allow us to hear the sound of escaping water through walls and concrete. We also use thermal imaging and moisture meters. This allows us to locate the leak precisely without tearing up your entire home, saving you time and money on the plumbing repair.
Fixture and Kitchen Plumbing FAQs
Why is my toilet running constantly?
A running toilet is usually caused by a worn out flapper valve that no longer creates a proper seal. It can also be caused by a misadjusted float or a failing fill valve. A running toilet can waste hundreds of gallons of water a day. We perform toilet repair to fix this common issue.
Can you fix a jammed garbage disposal?
Yes. If your disposal hums but will not grind, it is likely jammed. Do not put your hand inside! We can unjam the disposal and reset the motor. If the unit is old or the motor is burned out, we can provide garbage disposal installation for a new unit.
What should I not put down my garbage disposal?
To avoid a clogged kitchen sink or a broken disposal, avoid putting these items down the drain:
- Grease, oil, and fat.
- Fibrous vegetables like celery and corn husks.
- Potato peels and starchy foods like pasta.
- Eggshells and coffee grounds.
- Bones and fruit pits.
Do you install customer supplied fixtures?
Yes, we can install fixtures you have purchased yourself. However, we also have access to professional grade fixtures that often feature higher quality internal components than those found at big box stores. Whether you need a kitchen faucet installation or a new toilet installation, we ensure it is done correctly.
Why is my water pressure low?
Low water pressure can be a frustrating issue. It can be caused by clogged aerators on your faucets, a failing pressure reducing valve, a hidden leak, or corrosion in your pipes. We can troubleshoot the system to find the cause of the low water pressure plumber issue and restore proper flow.
Gas Line FAQs
Do you install gas lines for outdoor grills?
Yes. We can install an outdoor gas line for grill usage. This is a convenient upgrade that eliminates the need to refill propane tanks. We connect the line to your home’s natural gas supply safely and securely.
Can you move a gas line for a kitchen remodel?
Yes. If you are renovating your kitchen and moving the stove, we can relocate the gas line. We specialize in kitchen remodel plumbing and ensure all gas work meets local safety codes.
Do you repair gas leaks?
Yes, but safety is the first priority. As mentioned in the warning above, if you suspect a leak, evacuate and call 911 first. Once the emergency responders clear the scene, we can perform the gas leak repair and pressure test the system to ensure it is safe to use.
Water Quality in Eloy Arizona
Why is the water in Eloy so hard?
The water in our region comes from groundwater sources that pass through limestone and mineral deposits. This adds high levels of calcium and magnesium to the water. This is known as “hard water.”
How does hard water affect my plumbing?
Hard water causes scale buildup inside your pipes, water heater, and fixtures. This scale can restrict water flow, cause heating elements to fail, and shorten the lifespan of your appliances. It also leaves white spots on dishes and glass shower doors.
What can I do about hard water?
We recommend installing a water softener. A softener removes the minerals from the water, protecting your plumbing system and improving the feel of the water. We also offer water heater maintenance services to flush out sediment caused by hard water.
Service Area and Logistics
What zip codes do you service?
We provide plumbing services to the following zip codes:
- 85131 (Eloy, Toltec)
- 85123 (Arizona City)
- 85141 (Picacho)
- 85122, 85193, 85130 (Casa Grande and surrounding areas)
Do you help with plumbing for new construction?
Yes. We offer new construction plumbing services. We work with builders and homeowners to design and install complete plumbing systems for new homes in Eloy Arizona. From the underground rough in to the final fixture installation, we handle it all.
Plumbing Pro Services
Committed To Flowing Water & Peace Of Mind
Reliable plumbing solutions for residential and commercial needs. We ensure your pipes, drains, and fixures are working perfectly.
We Deliver Expert Results
Don’t gamble with your plumbing. We combine years of experience with modern technology to deliver lasting repairs and installations. Our team respects your time and your property.
- Fixture Installation
- Leak Detection
- Modern Diagnostics
- Drain Cleaning